Delete your TraceCosts account and data
You can delete your TraceCosts account and all associated data at any time, right from the app, with no need to contact support.
1. Delete everything from the app (recommended)
- Open TraceCosts and go to Settings → Your data.
- Tap "Delete account & data".
- Type DELETE to confirm.
This process permanently deletes your data from the cloud: transactions, accounts, categories, budgets, goals, recurring rules, templates, receipt photos, and your profile. It also wipes the data stored on your device. Before deleting, you can use "Export ALL my data" on the same screen to take a complete copy in JSON format with you.
2. Delete the sign-in record (email address)
After deleting from the app, your account's sign-in record (your email address) may be kept temporarily by our authentication provider. To remove it completely, email us at support@mordobo.com from your account's email address with the subject "Delete my account" and we will erase it within 30 days at most.
3. Can't access the app?
If you no longer have the device or can't sign in, email us at support@mordobo.com from the email address you used to create the account and we will delete your account and all your data for you, within 30 days at most.
4. What we keep after deletion
Only a record of the deletion date, with no personal data. We do not keep transactions, amounts, notes, merchants, photos, or any other content of yours. More details in our Privacy Policy.