Delete your TraceCosts account and data
You can delete your TraceCosts account and all associated data at any time, right from the app, with no need to contact support.
1. Delete everything from the app (recommended)
- Open TraceCosts and go to Settings → "Delete account & data". It opens the Your data screen (the "Export & delete (Your data)" row in Settings opens it too).
- In "Delete account and data", type DELETE to confirm.
- Tap "Permanently delete everything".
If you signed in, this permanently deletes your account from the cloud: your sign-in record (email address) and all your data (transactions, accounts, categories, budgets, goals, recurring rules, templates, receipt photos, and your profile). It also wipes the data stored on your device. If you never signed in, there is nothing in the cloud and the app wipes the device. Before deleting, you can use "Export ALL my data" on the same screen to take a complete copy in JSON format with you.
2. If the app says the email is removed via support
Rarely (for example, if the connection drops at the last step), the app deletes all your cloud data but cannot remove the sign-in record, and it tells you: "cloud data deleted · the sign-in email is removed via support". Only in that case, email us at support@mordobo.com from your account's email address with the subject "Delete my account" and we will erase it within 30 days at most.
3. Can't access the app?
If you no longer have the device or can't sign in, email us at support@mordobo.com from the email address you used to create the account and we will delete your account and all your data for you, within 30 days at most.
4. What we keep after deletion
Only a record of the deletion date, with no personal data. We do not keep transactions, amounts, notes, merchants, photos, or any other content of yours. Copies in your phone's own backups (for example, iCloud Backup) are managed by you. More details in our Privacy Policy.